Disclaimers
This was my first visit to Burke. Brian was my Service technician and from the start he was professional, courteous and knowledgeable. I went for an oil change and ended up needing additional work. No pressure, just clearly explained everything and what was needed. Although my visit was much longer than expected, I was very pleased with everything and will definitely be back for service.
2022-06-20
Alvin Harris is an amazing team member. He truely values his customers and stands up for what is right He is committed to making Burke a place customers want to come back to. It is not his job to get customers through that door...it is his job to keep them there and he executes an amazing level of satisfaction.
Bryan in service is the man. He makes things happen and keeps the customers calm.
2022-03-31
I would just like to thank your sales department for their professional and friendly help. I purchased a new Buick Encore with the help of Bob Kelley, he walked me through the process. Matthew the financial manager was very kind and explained the financial side very well. Please also thank the team that prepped my car. All went very well, I will tell everyone of the wonderful service I received from the moment I walked into the Burke Dealership. You should be very proud of the wonderful staff th... More
2022-03-18
We have always had great service at Burke. We have purchased several cars there too. However, I was surprised on this visit. I heard what sounded like a rolling when I put my foot on the brakes. That was addressed and the sound is gone, my husband felt that we could have been forewarned on our last visit, which was the last time the oil was changed, that the brakes and rotors were not good. Don't know how fast these things decline but I know that I'm not an abusive driver. Would definitely... More
2022-02-23
My only complaint, and it is not unique these days with other businesses, is when I arrive please just look up from what you are doing briefly and acknowledge my presence. " Good Morning. Be with you shortly." is all that is required. Don't just ignore me until it's my turn. You're never THAT busy. Been doing business with Burke for over 25-30 years.
2022-02-23
EXCELLENT SERVICE, UPFRONT AND HONEST, DEFINITELY RECOMMEND "5 STAR"
THIS IS THE SECOND SUBARU THAT WE HAVE PURCHASED IN THE LAST 2 YEARS FROM JAMES HANNAN. JAMES IS TRULY THE BEST. HE DILIGENTLY ANSWERED ALL OF OUR QUESTIONS AND CONCERNS AND WENT ABOVE AND BEYOND TO MAKE THE DEAL A NO PRESSURE DECISION. SALES MANAGER JEREMY WEBB AND BUSINESS MANAGER ROY POWERS DID AN OUTSTANDING JOB WITH FINALIZING THE DEAL AS WELL!! THE ENTIRE STAFF AT BURKE ARE SUPER FRIENDLY AND WELCOMING. IT WAS... More
2022-02-17
I have purchased two new vehicles from the Burke Motor Group in the past 13 months. I continue to be a happy satisfied customer do in large part to the way everyone in organization conducts business and has interacted with me from the search for, purchase & delivery experience as well as service needs. In particular I would like to mention my service consultant Al Harris, Mat Slobodjian and Jamie Corcoran all of whom helped in my most recent vehicle purchase. Roy Powers made the delivery proce... More
2022-02-05
The online scheduling app was easy to use and fast. When I went to the dealership the service person at the counter was easy to deal with and helpful. I waited at the dealership and it took exactly the time to finish as the counter person had told me it would. The service could not have gone any better.
2022-01-31
Even though my brakes weren't under warranty they still took 200 off the bill and took care of a major fix in just under 3 hours wait time. Even got a part they didn't have driven up from down the road. Awesome staff. Shop. Inventory. Coffee and tea and clean waiting room. Service like that made me happy I bought my car from them. Good people.
2022-01-05
Burke has been our choice for many years and will remain our only choice in the future. Dealing with Al Harris is always a pleasurable experience. He takes time and is personable and makes sure everything is just the way we want it.
Closing our last purchase with "Roy" at the helm was a great time. Another very Personable man who was only too willing to make sure we were happy. Even Doug Burke finds time to speak with customers to make sure they are satisfied. Thanks to Burke with all of the gre... More
2022-01-04